What Is the Bug Bounty Program?

What You’ll Learn

The Bug Bounty Program is Authura’s structured way for users to report bugs, technical issues, content problems, and other unexpected behavior they find while using the platform.

It is open to everyone who uses Authura, including educators and learners, and helps create a feedback loop that improves platform and content quality over time.

What This Is

The Bug Bounty Program is a structured reporting system that allows the people who use Authura to help identify issues across the platform.

Rather than relying only on internal testing, Authura encourages educators and learners to report problems they encounter while using Courses, Playbooks, and other platform experiences.

This creates a direct feedback loop between the people using Authura and the teams responsible for maintaining and improving it.

The goal is simple: find issues sooner, fix them faster, and maintain a high-quality learning experience as Authura grows.

The program covers more than software bugs. It also includes content-related issues and suggestions that can improve the overall learning experience.

How It Works

When a user finds an issue, they submit a report and choose the category that best matches what they found.

Reports are organized into three types:

• Technical Issues — broken workflows, buttons that do not work, login or account problems, loading and performance issues, browser or mobile compatibility concerns, accessibility issues, and system errors.

• Content Issues — incorrect or outdated slide content, image or media problems, inaccurate questions or answers, typos, unclear wording, formatting inconsistencies, equation or formula errors, and missing educational content.

• Improvement Suggestions — ideas that could improve the platform, learning experience, or workflows.

Reports are tied to the relevant Course or Playbook so they can be reviewed by the appropriate team. Organizing reports by type helps issues reach the right people more quickly and supports faster resolution.

For instructions on submitting a report, see [Internal Link: How to Submit a Bug].

Example

A learner working through a physics Playbook notices that a quiz question marks the wrong answer as correct.

Instead of ignoring the issue, they submit a content issue report and associate it with the relevant course. The report is reviewed by the appropriate team, the question is corrected, and future learners receive the updated version.

This process helps improve content quality for everyone using Authura.

When to Use

Use the Bug Bounty Program whenever you encounter something that seems broken, incorrect, confusing, or incomplete while using Authura.

Examples include:

• A feature or button that does not work as expected.

• A login, loading, or performance issue.

• An accessibility concern.

• Incorrect educational content or outdated information.

• A typo, formatting issue, or equation error.

• An idea that could improve the platform or learning experience.

The program is open to all Authura users, including educators and learners.

Note: Depending on how the program is operated, contributors may receive recognition, rewards, early access opportunities, or other incentives for valuable feedback. However, incentives are not guaranteed and may vary over time.

By reporting issues through the Bug Bounty Program, users help Authura improve platform reliability, content accuracy, accessibility, and overall learning quality.