Maya

Find support resources, troubleshooting guidance, and ways to contact the Authura support team.

Getting Help

Learn when to email support and when to use the feedback portal for issues, suggestions, and product feedback

How to Contact Support

Submit a bug report through Authura’s feedback portal with the right board, course tag, and report details

How to Submit Feedback

Learn how Authura’s Bug Bounty Program helps educators and learners report issues and improve platform quality

What Is the Bug Bounty Program?

Support resources, setup guides, and course documentation for Authura.

Support documentation for the Authura platform, including account management, courses, playbooks, analytics, and learner or educator workflows.

Authura

Start here for foundational concepts, onboarding guidance, and general help using Authura.

Start Here

Learn the core concepts, terminology, and foundational structures used throughout the Authura platform.

Core Concepts

Manage your account, login access, profile settings, billing information, and platform permissions.

Account & Access

Get help signing in, accessing your account, managing passwords, and resolving login-related issues.

Login & Access

Find information about billing, payments, refunds, invoices, and account-related financial settings.

Billing & Payments

Guides and support resources designed for teachers building and managing learning experiences in Authura.

Educators

Learn how to create, manage, organize, and configure courses within Authura.

Courses

Create, customize, publish, and manage playbooks and structured learning content.

Playbooks

Help resources for students using Authura courses, playbooks, and learning tools.

Learners

Access and navigate courses, assignments, and learning schedules as a learner.

Learn how to complete quests, navigate playbooks, and engage with course learning materials.

Support documentation for Minecraft installation, account setup, server access, troubleshooting, and gameplay requirements used with Authura experiences.

Minecraft

Manage Microsoft, Xbox, and Minecraft account login issues, linking problems, and authentication support.

Login & Accounts

Everything you need to know about the UTD EMR course.

Experiential Medical Reasoning (EMR) Course

Answers to the most common questions from students using the platform.

General FAQs

How to install, run, and connect to the EMR Minecraft server on any device.