Maya

Support documentation for the Authura platform, including account management, courses, playbooks, analytics, and learner or educator workflows.

Authura

Start here for foundational concepts, onboarding guidance, and general help using Authura.

Start Here

Learn the core concepts, terminology, and foundational structures used throughout the Authura platform.

Core Concepts

Find support resources, troubleshooting guidance, and ways to contact the Authura support team.

Getting Help

Manage your account, login access, profile settings, billing information, and platform permissions.

Account & Access

Get help signing in, accessing your account, managing passwords, and resolving login-related issues.

Login & Access

Update your profile, manage preferences, and configure account-level settings within Authura.

Profile & Settings

Find information about billing, payments, refunds, invoices, and account-related financial settings.

Billing & Payments

Guides and support resources designed for teachers building and managing learning experiences in Authura.

Educators

Learn how to create, manage, organize, and configure courses within Authura.

Courses

Create, customize, publish, and manage playbooks and structured learning content.

Playbooks

Help resources for students using Authura courses, playbooks, and learning tools.

Learners

Access and navigate courses, assignments, and learning schedules as a learner.

Learn how to complete quests, navigate playbooks, and engage with course learning materials.

Support documentation for Minecraft installation, account setup, server access, troubleshooting, and gameplay requirements used with Authura experiences.

Minecraft

Learn the basics of getting started with Minecraft for Authura-supported learning experiences.

Getting Started

Compare Minecraft Java and Bedrock Edition to understand cross-play, customization, multiplayer options, and platform support

What’s the Difference Between Minecraft Java and Bedrock?

Understand the device, operating system, and hardware requirements needed to run Minecraft on iOS and Android devices

Minecraft System Requirements for Mobile

Install Minecraft, configure required settings, and prepare your device for gameplay.

Installation & Setup

Download, install, and sign in to Minecraft Launcher on a Windows PC so you can access or purchase the correct Minecraft edition for your Authura Game Quest

How to Download and Install the Minecraft Launcher on a PC

Download the Minecraft Launcher on macOS, sign in with your Microsoft account, and understand which Minecraft version you can use

How to Download and Install the Minecraft Launcher on a Mac

Manage Microsoft, Xbox, and Minecraft account login issues, linking problems, and authentication support.

Login & Accounts

Resolve the “Xbox account already mapped” error by signing into the correct account or contacting support for help.