Maya

Help resources for students using Authura courses, playbooks, and learning tools.

Learners

Access and navigate courses, assignments, and learning schedules as a learner.

Courses

Learn how to register for a Course from an invitation link and access it from your Courses list

How to Join a Course

Diagnose enrollment issues and complete the registration process so your course appears in your Courses list

Why Can’t I Join a Course?

Learn how to complete quests, navigate playbooks, and engage with course learning materials.

Playbooks

Purchase a Playbook from the Authura Playbook library and receive confirmation that your purchase was completed

How to Buy a Playbook

Learn how to move through a Playbook, open Quests, complete quizzes, and track your progress as you learn

How to Navigate Your Playbook 

Support resources, setup guides, and course documentation for Authura.

Support documentation for the Authura platform, including account management, courses, playbooks, analytics, and learner or educator workflows.

Authura

Start here for foundational concepts, onboarding guidance, and general help using Authura.

Start Here

Learn the core concepts, terminology, and foundational structures used throughout the Authura platform.

Core Concepts

Find support resources, troubleshooting guidance, and ways to contact the Authura support team.

Getting Help

Manage your account, login access, profile settings, billing information, and platform permissions.

Account & Access

Get help signing in, accessing your account, managing passwords, and resolving login-related issues.

Login & Access

Update your profile, manage preferences, and configure account-level settings within Authura.

Profile & Settings

Find information about billing, payments, refunds, invoices, and account-related financial settings.

Billing & Payments

Guides and support resources designed for teachers building and managing learning experiences in Authura.

Educators

Learn how to create, manage, organize, and configure courses within Authura.

Create, customize, publish, and manage playbooks and structured learning content.

Support documentation for Minecraft installation, account setup, server access, troubleshooting, and gameplay requirements used with Authura experiences.

Minecraft

Learn the basics of getting started with Minecraft for Authura-supported learning experiences.

Getting Started

Install Minecraft, configure required settings, and prepare your device for gameplay.

Installation & Setup

Manage Microsoft, Xbox, and Minecraft account login issues, linking problems, and authentication support.